When does Butter restock products?
We do not tend to restock items.
Does Butter provide return labels?
No we do not please email us to authorise a return.
How do I return something?
Please see our shipping and returns section here.
When will my order be shipped?
We always try to ship out your order the same-day but during busy periods please allow 2-3 business days for your order to be processed and shipped.
Does butter ship internationally and how long does it take?
Our Global webstore is the only store which ships internationally. We ship international orders via Australia Post and typically take 1-2 weeks for delivery.
Do I have to pay import duties or customs fees on my order outside of Australia?
Your order may be subject to import taxes, custom duties & or fees. Which are levied when your order arrives in your country. You as a customer are responsible for covering these fees. For more infomation on this please see out shipping and returns section.
My order seems to have gone missing?
Please contact the shipping partner attached to your order and state your tracking number provided to you via email before contacting Butter. One you have been in contact with the shipping courier please feel free to contact us for assistance.