When does Butter restock products?
We do not tend to restock items.
Does Butter provide return labels?
No, please email us to authorise a return.
How do I return something?
Please see our shipping and returns section here.
When will my order be shipped?
We will always try to ship out your order the same day. During busy periods please allow 2-3 business days for your order to be processed and shipped.
Does Butter ship internationally and how long does it take?
Our Global webstore is the only store which ships internationally. We ship international orders via Australia Post which will typically take 1-2 weeks for delivery.
Do I have to pay import duties or customs fees on my order outside of Australia?
Your order may be subject to import taxes, customs duties and/or fees, which are levied when your order arrives in your country. You as a customer are responsible for covering these fees. For more information, please see our shipping and returns section.
My order seems to have gone missing?
Please contact the shipping partner attached to your order and state your tracking number provided to you via email before contacting Butter. One you have been in contact with the shipping courier please feel free to contact us for assistance.
Domestic Returns (Within Australia)The Global Butter Goods webstore offers free returns and exchanges on all domestic orders within 30 days of placing your order.
International Returns (USA & UK Webstores)International customers are required to pay for the return shipping.
How to lodge a return:
Please enter your full order number below e.g BG-UK1234, BG-USA1234, BG12345
Should you have any questions please contact firstname.lastname@example.org.
Return / Exchange InfoItems to be returned/exchanged must be in perfect, original condition. Butter Goods must receive the returned item within 15 days of return authorisation.
Do NOT send any returns to Butter Goods prior to speaking to the customer service staff by email or lodging a return. You must be issued a return authorisation prior to sending any goods. Packages sent without first contacting us will NOT be accepted.
For any returned items, you will NOT be refunded the original cost of shipping.
No returns or exchanges on sale items, all sales of sale items are final.
For information about returning an item please contact: