SHIPPING

We operate two webstores, a global store, and a USA store. 

On the global webstore, we offer. 

- Free shipping Australia wide.
- Free shipping for international orders over $100 AUD.
- $20 AUD shipping for International orders under $100 AUD

On the USA webstore, we offer 
- Calculated shipping upon checkout. 

While every effort is made to ship orders on the day they are placed, due to being a small and independently owned company, this cannot always be guaranteed. 

All domestic orders are shipped registered post with tracking. 

Please type postage address carefully, any user errors are not the responsibility of Butter Goods.

For information about postage or your order please contact -
GLOBAL -  [email protected]
USA STORE - [email protected]

RETURNS

Butter Goods does NOT offer refunds on products if you simply change your mind.  We only offer a refunds where a manufacturing fault is present.
 
Customers are responsible for inspecting the goods for fault and notifying Butter Goods within 5 days of receiving the goods should there be a fault.  Items to be returned must be in perfect, original condition. Butter Goods must receive the returned item within 10 days of Return Authorisation.  
 
Do NOT send any returns to Butter Goods prior to speaking to a Customer Service staff by phone or email.  You must be issued a Return Authorisation Number prior to sending any goods.  Packages sent without first contacting us will NOT be accepted

For any returned items, you will NOT be refunded the original cost of shipping, and you are responsible for the cost of the return shipping to both Butter Goods, and back to your postage address.  We strongly recommend using Registered Post as Butter Goods will not be responsible for any items. 

For information about returning an item please contact -
GLOBAL -  [email protected]
USA STORE - [email protected]