Shipping and Returns
We operate 4 web stores: Global (AUS), USA, UK & EU
Global (AUS):
- Free shipping Australia wide on all orders
- Free shipping for international orders over $200 AUD
- $30 AUD Shipping charge for international orders under $199.99 AUD
- Items from this store ship worldwide
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All items shipped from Australia are charged in Australian Dollars (AUD)
USA:
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Shipping charges are quoted at checkout
- Ships from USA
- All items shipped from the US store are charged in US Dollars (USD)
UK:
- Standard Royal Mail - 2nd Class Delivery £4.50
- Tracked Royal Mail £6.50
- Express Tracked (1-3 day delivery order before 1pm) £8.75
- Free shipping for overs over £40
- All items ship from UK
- All items shipped from the UK store are charged in Great British Pounds (GBP)
EU
- Shipping fee of €11 of any orders under €149.99
- Free shipping for overs over €149.99
- All items ship from Sweden
- All items shipped from the EU store are charged in Euros (EUR)
For information about postage or your order please contact:
Global: orders@buttergoods.com
USA: usa@buttergoods.com
UK: uk@buttergoods.com
Failed Delivery
If an item fails to deliver, for either incorrect postage address by fault of customer, multiple failed delivery attempts by the postage service or a failure to collect package being held by customs or local post office in the allocated time, this will result in a second delivery cost being issued to the customer once the item has been returned to sender.
International Custom Duties
You as the buyer are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Butter Goods, the buyer is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays with delivery time.
Returns
How to lodge a return:
Please visit our returns portal HERE and enter your order number and postcode to find your order history. This will allow you to select products to return and or exchange. Once submitted, you will receive a confirmation email and will be able to download a return shipping label.
Should you have any questions please contact orders@buttergoods.com.
Domestic Returns (Within Australia)
We offer free returns and exchanges on all eligible orders within 30 days, Australia-wide.
For full-priced items, you may receive a refund, store credit, or exchange, with return shipping costs covered.
For sale items and purchases made during sales, exchanges and returns are eligible for store credit only. Please note that return shipping costs are the responsibility of the customer.
Please note that items purchased with discount codes (excluding Welcome discount) will not have the same discount applied when making an exchange.
International Returns:
International customers are required to pay for the return shipping.
Items to be returned/exchanged must be in perfect, original condition. Butter Goods must receive the returned item within 10 days of Return Authorisation.
Do NOT send any returns to Butter Goods prior to speaking to a Customer Service staff member by email. You must be issued a Return Authorisation prior to sending any goods. Packages sent without first contacting us will NOT be accepted.
For any returned items, you will NOT be refunded the original cost of shipping.
For information about returning an item please contact:
Global: orders@buttergoods.com
USA: usa@buttergoods.com
UK: uk@buttergoods.com