Returns
Domestic Returns (Within Australia)
The Global Butter Goods webstore offers free returns and exchanges on all domestic orders within 30 days of receiving your order.International Returns (USA, UK)
International customers are required to pay for the return shipping. We do not offer internatonial return labelsEU Returns
- Sale Items: All items purchased during our Sale are FINAL SALE and are not eligible for return or exchange.
- Non-Sale Items: Items purchased at full price can be returned within 14 days of receipt. To be eligible for a return, items must be unused, in their original condition, and with all tags attached.
Return / Exchange Info
Items to be returned/exchanged must be in perfect, original condition. Butter Goods must receive the returned item within 7 days of return authorisation.
If the 14 day period has passed for you to lodge a return, you will need to email our staff & obtain our address to send this back to us yourself.
Do NOT send any returns to Butter Goods prior to speaking to the customer service staff by email or lodging a return. You must be issued a return authorisation prior to sending any goods. Packages sent without first contacting us will NOT be accepted.
For any returned items, you will NOT be refunded the original cost of shipping.
No returns or exchanges on sale items, all sales of sale items are final (excluding UK)
How to lodge a return:
Please enter your full order number below e.g BG12345