Old Returns

How to lodge a return:

Please visit our returns portal HERE and enter your order number and email to find your order history. This will allow you to select products to return and or exchange, once we have accepted the return you will receive a conformation email and will be able to download a return shipping label.

Should you have any questions please contact orders@buttergoods.com.

Domestic Returns (Within Australia)
The Global Butter Goods webstore offers free returns and exchanges on all domestic orders within 14 days of placing your order.

International Returns:
International customers are required to pay for the return shipping.

Items to be returned/exchanged must be in perfect, original condition. Butter Goods must receive the returned item within 10 days of Return Authorisation. 

Do NOT send any returns to Butter Goods prior to speaking to a Customer Service staff by phone or email. You must be issued a Return Authorisation prior to sending any goods. Packages sent without first contacting us will NOT be accepted

For any returned items, you will NOT be refunded the original cost of shipping.

Sale items can not be returned are exchanged, all sale items sales are final.

For information about returning an item please contact:
Global: orders@buttergoods.com
USA: usa@buttergoods.com
UK: uk@buttergoods.com