NEW FAQ

Do you restock sold-out items?

We generally don’t restock past seasonal releases. However, our Core range is restocked regularly.

When will my order be shipped?

Orders are usually dispatched within 1 business day. During busy periods, please allow 2–3 business days for processing.

Does Butter ship internationally and how long does it take?

Yes, we ship worldwide via our Global store using DHL.

International orders typically arrive within 1–2 weeks, depending on your location.

Will I have to pay customs duties or import fees?

International orders may be subject to duties and taxes. Where applicable, these are calculated at checkout on our Global store.

My order seems to have gone missing?

First, contact the shipping carrier using your tracking number (sent via email after dispatch). If you still need help after speaking with them, reach out to us and we’ll assist further.

Do you have a physical store?

We don’t operate standalone Butter retail stores. To shop in person, check out our Stockists page for local retailers.

How do I find the right size?

Each product includes a sizing chart. Fit can vary between releases, so we recommend checking the chart every time or trying items on at one of our stockists if possible.

Do you offer any youth sizes?

Our smallest size is Small. We don’t currently offer dedicated youth sizing.

Can I cancel or change my order after purchasing?

If you have made an error with your purchase, please contact us at info@buttergoods.com as soon as possible.

We cannot guarantee that changes requested can be actioned so we advise to please ensure your order is correct before checkout.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and link to follow your delivery.

What if I received a faulty or incorrect item?

Please contact us at info@buttergoods.com as soon as possible with your order number and photos of the issue and we will assist accordingly.

When are new styles released?

We release new collections periodically. Subscribe to our newsletter and follow us on Instagram to stay updated.

Can I use a gift card between Global, EU, UK and US?

No, gift cards cannot be transferred between the different regions web stores.

Can I return items I bought from a stockist?

We advise to get in contact with the origin of purchase for assistance if any issues arise.

Can I return an item in store?

Online orders must be returned to our warehouse of origin. Please refer to our returns page for more information.

Do you offer preorders?

We do not offer any preorders. Subscribe to our newsletter to be notified upon release.

Can I combine multiple orders?

Once an order is placed, we are unable to combine shipments.

When can I expect a response from customer support?

Our team will respond within 24 to 48 hours. Excluding weekends and public holidays.