NEW Terms & Conditions

TERMS & CONDITIONS

By using BUTTERGOODS.COM or placing an order through the website, you agree to these Terms & Conditions and our Shipping and Returns Policy and Privacy Policy. If you do not agree, you should not use the website.

We may update these Terms & Conditions by publishing a revised version on the website. Changes apply from the date published and will not alter an order already accepted, unless agreed with you or required by law.

We take reasonable care to ensure the information on our website is accurate. However, errors or omissions may occasionally occur, and we reserve the right to correct or update information before accepting an order.

Submitting an order is an offer to purchase the selected products. An automatic order confirmation will be sent when your order is placed. This confirms that we have received your order but does not mean that it has been accepted. Your order is accepted when we confirm that it has been dispatched.

Before acceptance, we may decline or cancel an order for legitimate reasons, including product unavailability, an obvious pricing or product-information error, payment failure, suspected fraud, delivery restrictions, quantity limits or a breach of these Terms & Conditions.

If we discover an error or an item is unavailable, we may contact you to offer an alternative, proceed using corrected information or cancel the affected item. If we cancel an order after payment has been taken, the relevant amount will be refunded to the original payment method. Your financial institution may take additional time to make the funds available.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including your rights under the Australian Consumer Law and any mandatory consumer laws that apply in your country or region.

PRODUCT AVAILABILITY

Butter Goods will make reasonable efforts to ensure the website is available and that displayed stock information is accurate. However, we cannot guarantee uninterrupted access to the website or that every displayed product will remain available.

Placing an item in your cart does not reserve it. If an ordered product becomes unavailable before your order is accepted, we will notify you as soon as reasonably practicable and offer an available alternative or refund the affected item.

FAULTY RETURNS AND CONSUMER GUARANTEES

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply for a reasonable period based on the nature, price and expected life of the product.

If you believe a product is faulty, damaged, incorrectly supplied or materially different from its description, please contact us with proof of purchase and details of the issue. We may request photographs or other reasonable information to help assess the product, but this does not limit your legal rights.

Butter Goods is not responsible for problems caused by misuse, abnormal use, normal wear and tear, accidental damage or failure to follow reasonable care instructions. This does not exclude any rights that apply under consumer law.

CHANGE OF MIND RETURNS

Any restrictions in our Shipping and Returns Policy concerning sale-priced items, purchases made during Black Friday or Boxing Day sale periods, or refunds of original shipping charges apply only to voluntary change-of-mind returns. They do not apply where goods are faulty, damaged, incorrectly supplied or materially different from their description, and they do not limit any rights or remedies under applicable consumer law.

Where mandatory law gives you a statutory right to cancel or withdraw from an online purchase, that right applies independently of our voluntary change-of-mind policy, including where legally applicable to sale or promotional items.

UK CONSUMER RIGHTS

If you are a consumer in the United Kingdom, you generally have a statutory right to cancel most online purchases without giving a reason by notifying the relevant Butter Goods regional customer service team within 14 days after you receive the goods. After notifying us, you must return the goods within 14 days. Statutory exceptions may apply, including for personalised goods and certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.

Where this statutory cancellation right applies, we will refund the price paid and the cost of the least expensive standard outbound delivery option we offered, within the period required by law. You may be responsible for the direct cost of returning the goods where legally permitted and disclosed before purchase. We may reduce the refund to reflect diminished value caused by handling beyond what is reasonably necessary to examine the goods. Sale and promotional items have the same statutory rights as full-priced items.

If goods are faulty, damaged, incorrectly supplied or not as described, you may be entitled to a repair, replacement, price reduction or refund under the Consumer Rights Act 2015. These rights are separate from and are not limited by our voluntary change-of-mind policy.

EU CONSUMER RIGHTS

If you are a consumer in the European Union or European Economic Area, you generally have a statutory right to withdraw from most online purchases without giving a reason by notifying the relevant Butter Goods regional customer service team within 14 days after you receive the goods. After notifying us, you must return the goods within 14 days. Statutory exceptions may apply, including for personalised goods and certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.

Where this statutory withdrawal right applies, we will refund the price paid and the cost of the least expensive standard outbound delivery option we offered, within the period required by law. You may be responsible for the direct cost of returning the goods where legally permitted and disclosed before purchase. We may reduce the refund to reflect diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

EU consumers also have a minimum two-year legal guarantee for faulty goods. Depending on the circumstances, you may be entitled to repair or replacement at no cost, or to a price reduction or refund where repair or replacement is unavailable, unsuccessful or not provided within a reasonable time. National laws may provide additional or longer-lasting protection. These rights are separate from and are not limited by our voluntary change-of-mind policy.

US CONSUMER RIGHTS

For orders placed through the United States webstore, voluntary change-of-mind returns are governed by the Shipping and Returns Policy displayed at the time of purchase. The federal Cooling-Off Rule does not generally provide a cancellation period for purchases completed entirely online, although applicable state laws may provide additional rights.

Nothing in our Shipping and Returns Policy limits any rights or remedies available under applicable federal or state law where goods are defective, damaged, incorrectly supplied or materially different from their description. Where applicable law provides greater protection, that law will apply.

We will ship orders within the timeframe stated on the website or otherwise communicated before purchase. If we cannot ship within that timeframe, we will provide notice of the delay, a revised shipment date and an opportunity to cancel for a prompt refund where required by law.

CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at orders@buttergoods.com.

We will make reasonable efforts to cancel an order that has not been processed or dispatched, but cancellation cannot be guaranteed. This does not affect any statutory cancellation or withdrawal right that applies to you.

Once an order has been dispatched, any return will be handled in accordance with our Shipping and Returns Policy and your rights under applicable consumer law.

DELIVERY TIMING

We will dispatch orders within any timeframe stated on the website or otherwise agreed with you. If we cannot dispatch within that timeframe, or within any default period required by applicable law, we will provide notice and offer cancellation and a refund where required.

FRAUD PROTECTION

We may use payment provider and fraud prevention checks to verify orders.

Where reasonably necessary, we may contact you for additional information to confirm your identity, payment authorisation or delivery address. We will only request information reasonably required for verification and will handle it in accordance with our Privacy Policy and applicable privacy law.

Butter Goods will never ask you to email an image of the front and back of your payment card or disclose your card security code.

If we cannot reasonably verify an order, we may delay or decline it. If payment has already been taken, it will be refunded to the original payment method.

PRODUCT IMAGES

We make reasonable efforts to ensure our product images accurately represent the products being sold. However, colours and appearance may vary slightly due to lighting, production variations and the display settings of your device or monitor.

Minor differences in colour or appearance will not necessarily mean that a product is faulty. This does not affect your rights where a product is materially different from its description or does not meet a consumer guarantee.